Integrity Matters Broadcasts, 2006
August 21, 2006
Learning right from wrong
Learning right from wrong is a part
of the mission of those who are responsible for properly
guiding the next generation. Each of us carries "role
modeling" responsibilities for family, friends,
youth and strangers on the path of life. Who knows
these responsibilities better than those who direct the
services of Boys and Girls Clubs - whether at the
local or national level?
Locally, in California, at the Boys and Girls
Clubs of Monterey County. . ."the Mission
is to inspire and empower the youth of Monterey County
to realize their full potential to become responsible,
healthy, productive and successful citizens."
Boys and Girls Clubs of Monterey County,
at a leadership workshop conducted by Jim Bracher,
who is standing in the gymnasium of the Boys
and Girls Club, Salinas, California, on August
15, with Donna Ferraro, President and
Chief Executive Officer and Ron Johnson,
Seems human beings need to continue learning right from
wrong. And, as one of my mentors said, over and
over, we learn about things (mechanics, engineering,
finance, the hard sciences) from books and we learn about
people (and values) from other people.
DOING THINGS RIGHT!
Salad product recall was a proactive move - Doing
Integrity costs, but adds up to doing the right things
and doing them right! Read
about courageous decisions here.
DOING THINGS WRONG!
Housekeeper and employer need
to do right thing - or
risk damaging their integrity.
Addressing dishonesty and cover-up - immediately
challenges casual adherence to values, which cause chaos; read
WHAT TO DO WHEN THINGS GO WRONG:
Spent three frustrating hours at the local
Post Office, dealing with a non-responsive employee! She
has seen me - a regular customer - for
many years and I have always been respectful. What
happened to customer service? Do you know the
right way to address such behavior?
Regarding quality service, it is too often an exception
today and accounts for the public’s eagerness to
identify legendary service, almost anywhere, and reward
it. To learn how to deal constructively with disappointing
service - at the United States Post Office and
in other settings; read
WHAT TO DO WHEN THINGS GO RIGHT:
Immediately, say "Thank you." Integrity
is congruence between what you say and what you do,
as well as what you say about what you did. Integrity
is the keystone of leadership.
Please register soon for September 20 - MBA