LEADERSHIP AND IMPACT©
for Integrity in Leadership (11-17-03)
- Attract Capital: secure
adequate funding from sales, investors and partners.
- Foster Competence: discover,
recruit, nurture, teach, coach, mentor, recognize
and retain top-performers. Hire individuals who know
themselves, are committed to supporting their organization
and appreciate the importance of hard work. Retain
those who will study the marketplace they are going
- Insist on Character: accept
no substitutes for the truth, the fulfillment of commitments,
the generosity of spirit, or community citizenship
and social responsibility.
- Clarify organizational
purpose, all the time: maintain ongoing “two-way”
conversations regarding strategic and operational
direction with stake-holders to sustain the integrity
of vision and mission. Keep information flowing while
emphasizing customer satisfaction along side quality
products and services.
- Refine Communication: be
visible, listen responsively at all levels, pay attention,
attend meetings and repeat common themes, matching
spoken words and actions with written documents. Live
the culture and command respect by personal example.
- Be Consistent: remember
that stakeholders watch and compare what you do, how
you do it; what you say, how you say it. Treat everyone
as a partner. You are the role model. Enable colleagues
to anticipate responses by behaving predictably. Reward
integrity-centered push-back with public appreciation
and encouragement. When circumstances require an inspector
or an enforcer of the rules, step up to the tasks,
- Develop Chemistry: invest
in interpersonal processes that strengthen relationships
which can accelerate productivity. Take time to build
substantive connections and make room for differences
in style, leveraging discipline with creativity.
- Leverage Confidence: enjoy
the successes at every step. Celebrating memorable
moments of high performance capture mindshare, often
transforming employees into mission-driven believers.
- Utilize Compensation: distribute
the financial rewards appropriately. Make sure that
everyone participates in the economic successes, from
the frontline employees and members of the leadership
team to the investors, partners and board members.
LEADERSHIP AND IMPACT ARE ALL ABOUT LISTENING: BEGINNING
WITH SELF-KNOWLEDGE AND ENDING WITH GRACIOUS SERVICE
TO OTHERS. ALONG THE WAY THERE ARE THOUSANDS OF TRANSACTIONS.
THOSE WHO SEEM TO DO THE BEST UNDERSTAND RELATIONSHIPS,
VALUE FRIENDSHIPS AND ALWAYS OPERATE WITH INTEGRITY-CENTERED
A recent investment newsletter "Young's Intelligence
Report," Volume 26, No. 9 contained the following
quote from Warren Buffett:
"In evaluating people, you look
for three qualities: integrity, intelligence and energy.
And if you do don't have the first, the other two will
Over and over, the lessons remain the same: integrity
UNDERSTANDING AND POLARIZATION --
Understand the required skill sets to make their team
Are valued by and bring value to the organization,
Are committed to the vision, mission and strategy,
Are signed-on to the organization’s supported
behavior and culture,
then no issue can polarize the group or create destructive
*Developed by James F. Bracher, November 18, 1994
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